IT Intern
IT Internship
Coker University, Hartsville, SC, USA
August 2021 - November 2021
- Maintained networks and network file systems.
- Upgraded, installed, and configured application software and computer hardware.
- Provided polite and professional technical support to students and faculty through troubleshooting.
- Generated and maintained system permissions and user accounts and passwords.
- Managed a ticket system and sorted tickets according to importance.
Contact Reference:
Justin Lyde
Volunteer
Volunteer
The Care House of the Pee Dee, Florence, SC, USA
March 2023 - August 2023
- Quickly responded to customer issues over the phone and email and document issues.
- Redirected cases outside of my abilities to the correct employee to help.
- Gained experience in data entry and record-keeping.
- Maintained confidential records and filing system to protect client information.
Contact Reference:
Allana Hilley
